Privacy policy
Here at GETCOHLEY, we back the quality of everything we sell, and keeping you satisfied is a real priority for us. If any part of your order falls short, we've built our returns and refunds process to be as easy as possible.
DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
Got something that's faulty, showed up damaged, or wasn't what you ordered? Reach out within 30 days of delivery by emailing support@getcohley.com. Please include your order number together with clear photos that capture the problem.
When an item was harmed during shipping or sent by mistake, we'll offer a replacement, store credit, or a full refund, decided at our discretion. Restocking fees are never charged on any return. Setting up and paying for the return label is down to the customer.
EXCHANGES
Looking for a different size, colour, or product? We're delighted to organise an exchange. Just get in touch with our customer service team and we'll guide you through it.
STANDARD RETURNS – 30 DAY POLICY
Had a change of heart? Eligible items may be returned within 30 days of receiving your order, so long as they are:
- Unworn and unused
- In original condition
- Returned in their original packaging
You may cancel your order during the first 48h after placing it (only if the package hasn't already entered transit). If the consumer begins the order cancellation before the shipping time and within the cancellation period allowed as stated on the website, the order can be cancelled.
Please write your order number clearly on the outside of the return package. Return postage is at your own expense, and original delivery fees cannot be refunded on standard returns. Once your item reaches us, refunds are normally processed within 7 days — although your bank or card provider may need extra time to credit your account.
ITEMS WE CANNOT ACCEPT
We are unable to process returns for:
Items sent back without a valid order reference number
INITIATING A RETURN
To start a return, please email us at support@getcohley.com before sending anything back. This lets us arrange return authorisation, provide you with the return address, keep track of your package, and speed up your refund.
HOW REFUNDS WORK
Once your return has arrived, we'll inspect the item and let you know whether your refund is approved. After approval, we'll credit your original payment method within 7 days. Depending on your bank or payment provider, the funds may take a few extra days to show in your account.
NEED HELP?
Our customer support team is here for any questions you have about returns or refunds:
GETCOHLEY
Address: 3 St James Boulevard, SY14 3AR, Horton Green, United Kingdom
Phone: +44 7520689742
Email: support@getcohley.com
Customer Service Hours:
Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to reply to every enquiry within 24 hours.