PAYMENT METHODS AND TRANSACTION INFORMATION
AVAILABLE PAYMENT OPTIONS
To make shopping as smooth as possible, Getcohley supports a broad selection of secure payment methods. You're welcome to pay with American Express, Apple Pay, Mastercard (Maestro included), PayPal, Shop Pay, Union Pay, and Visa — covering both credit and debit cards.
HOW CHECKOUT WORKS
Every payment is handled in real time through secure, encrypted gateways. The process starts once you add items to your basket and look over your choices. From there, you'll provide your delivery address, choose how you'd like to pay, and confirm the transaction. As soon as payment goes through, a confirmation appears on screen and lands in your inbox.
PAYMENT SECURITY
We guard your financial details with top-tier security measures. Our site relies on SSL encryption to keep every data transfer protected, and we remain fully compliant with PCI DSS (Payment Card Industry Data Security Standards). During processing, your card details are tokenised and are never kept on our servers. On top of that, we use 3D Secure authentication for an added layer of verification, along with automated fraud-detection systems that watch for anything suspicious.
CURRENCY
Prices across our website are shown in British Pounds Sterling (£). If your card was issued outside the United Kingdom, your payment provider will convert the amount automatically, applying whatever exchange rate is in effect at the moment of purchase.
ORDER CONFIRMATION
The instant your payment clears, you'll see a confirmation right there on your screen. An email will follow too, laying out your full order details together with a unique reference number you can use for tracking.
PAYMENT PROBLEMS
A declined payment can happen for several reasons — not enough funds in the account, a card that's expired or blocked, limits set by your card issuer, or a passing technical glitch. It's worth confirming that all your payment details have been entered correctly. If the issue continues, reach out to your bank or card provider to sort out any authorisation problems, or simply try paying another way. Our customer service team is on hand to help as well.
FEES AND CHARGES
Getcohley applies no surcharges of its own for handling payments. That said, keep in mind that your bank might charge fees on international or foreign-currency transactions. Your card issuer could also apply currency-conversion charges, and third-party platforms like PayPal may run their own fee policies.
PAYMENT SUPPORT
Have a question about payments, run into a transaction issue, or need technical help? Get in touch:
GETCOHLEY
Address: 3 St James Boulevard, SY14 3AR, Horton Green, United Kingdom
Phone: +44 7520689742
Email: support@getcohley.com
Customer Service Hours:
Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We do our best to reply to every enquiry within 24 hours.