DELIVERY
When will my order arrive?
Every order is prepared for dispatch within 1–2 business days, and courier delivery then takes a further 3–5 business days. Altogether, you can expect your parcel to reach you within 4–7 business days. Full information is available on our Shipping Policy page.
Are shipping charges applied?
Not at all. Standard shipping is completely free on every order placed within the United Kingdom, with no hidden costs. Head to our Shipping Policy page for more details.
Do you ship abroad?
For now, Getcohley delivers exclusively to addresses within the UK. We are unable to offer international shipping at present.
Is order tracking available?
Yes. As soon as your order leaves our warehouse, you'll receive an email containing a tracking number, which you can use to follow your parcel's progress on our tracking page.
RETURNS & REFUNDS
What are your return terms?
Items can be sent back to us within 30 days of delivery. To qualify, products must be unworn, unused, and returned in their original packaging exactly as they reached you.
My item arrived damaged or faulty — what now?
Should your product turn up defective or damaged, drop us an email at support@getcohley.com with photos of both the item and its packaging attached. We'll organise a free replacement and take care of every return shipping cost.
How long do refunds take?
After your return reaches us and is approved, we'll process your refund within 7 business days. The money goes back to the payment method you originally used, although your bank may need a little extra time to show it in your account.
Are there any restocking charges?
No. Getcohley never applies restocking fees to returned goods.
EXCHANGES & ORDER MODIFICATIONS
Is it possible to exchange an item?
Absolutely — we're glad to arrange exchanges. Just reach out to our customer service team with what you need. The original item has to come back to us first, and once it arrives we'll send out the replacement.
Can I cancel an order?
Cancellation is possible right up until your order ships. After dispatch, we can no longer cancel it, and you'll need to go through our usual returns process instead.
Can I amend my order after placing it?
Changes are only possible before your order is dispatched. If something needs adjusting, get in touch with us straight away at support@getcohley.com. Once the parcel has left our warehouse, no further changes can be made.
PAYMENTS & SECURITY
Which payment methods can I use?
We support a range of secure options, from major credit and debit cards to digital wallets like PayPal, Apple Pay, and Shop Pay. You'll spot the payment icons at the foot of our website, and complete information is set out in our Billing Terms & Conditions.
Are my payment details safe?
Completely. Every transaction is protected with SSL encryption, and we're fully compliant with PCI DSS security standards. Your full card information is never held on our servers.
PRODUCTS & SIZING
How can I work out my size?
You'll find a thorough sizing guide on each product page to help you pick the right fit. If you're still uncertain, our customer service team would be delighted to give you tailored advice.
What if something is out of stock?
Any product that's temporarily unavailable is clearly labelled on the site. Just sign up for restock alerts on the product page, and we'll let you know the moment it's back.
STILL HAVE QUESTIONS?
Didn't find what you were after? Reach out to our customer service team — we're always glad to help.
REACH OUT TO US
GETCOHLEY
Address: 3 St James Boulevard, SY14 3AR, Horton Green, United Kingdom
Phone: +44 7520689742
Email: support@getcohley.com
Customer Service Hours:
Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We do our best to reply to every enquiry within 24 hours.